RULES AND REGULATIONS FOR PURCHASE OF ELECTRONIC TICKETS

1. General Provisions.

1.1. This document (hereinafter referred to as the “Rules”) contains the basic provisions governing the relationship between the Buyer (hereinafter referred to as the “Visitor”) and the Seller (hereinafter referred to as the “MRC”) in respect of sale of electronic tickets (hereinafter referred to as the “Ticket”) to visit the Ostankino Television Tower (hereinafter referred to as the “Television Tower”).

1.2. A Ticket represents a paid services contract valid until termination of the session to which the Ticket relates. A session lasts for 1 hour, except for the cases when the Visitor visits the Television Tower restaurant. In such case, a visiting session shall terminate when the Visitor exits the Television Tower.

1.3. Prior to registration of an electronic Ticket, the Visitor must familiarize himself/herself with these Rules.  By purchasing a Ticket, the Visitor undertakes to adhere to the established Rules.

1.4. By using the online ticket system, the Visitor accepts the electronic ticket purchasing terms.  

1.5. The MRC reserves the right to amend or supplement the Rules without prior notice to the Visitor. By using the system after introduction of changes to the conditions or by placing an order, the Visitor agrees to accept these changes.

1.6 The MRC shall not be held liable for full or partial failure of the system and its components for any period of time, inability of the Visitor to access the system, as well as for any costs, direct or indirect, incurred by the Visitor due to such circumstances.

1.7. The Visitor shall be fully liable for all operations performed in the system, and shall promptly notify the MRC by any available means in case of any unauthorized use of the system.

2. Rules of Electronic Ticket Issuance

2.1. The Visitor may purchase an electronic Ticket to visit the Ostankino Television Tower at  https://visitostankino.ru (hereinafter referred to as the “Website”).

2.2. For issuance of electronic tickets, you should register, choose the desired number of visitors, date and time of the session, enter the full name and birth date of each visitor, contact phone number and e-mail of the buyer.

2.3. Prior to payment, the Visitor must check the list of services added to the shopping cart and make sure that it corresponds to the desired one.

2.4. If the services that do not correspond to the desired services have been erroneously added to the cart, they should be removed from the shopping cart and correct data should be entered.

2.5. Payment for services shall be made by bank cards and other electronic means of payment valid in the territory of the Russian Federation.

2.6. Payment shall be effected within 20 minutes from the beginning of the booking procedure. After paying for the order, the Visitor is automatically transferred to the order confirmation page. If the payment procedure is not completed within the specified time, preliminary booking of tickets for the selected visiting session is cancelled.

2.7. After successful issuance of the electronic Ticket, the Visitor will receive a single free notification to the e-mail address specified upon purchasing of the electronic Ticket. No SMS messages will be send to telephone numbers.

3. Ticket Price.

3.1. The prices indicated on the website are not a public offer and may be changed unilaterally. The actual cost of visiting the Television Tower and the list of services included in the cost of visiting the Television Tower are indicated at https://visitostankino.ru.

4. Changing and Cancellation of Orders.

4.1. Changes to the purchased electronic tickets can be made once and no later than 3 hours before the purchased time. To make changes, you should send an e-mail to Sales@visitostankino.ru in free form indicating the order number received at purchase, the e-mail address specified at purchase and the full name of the buyer. In the letter, you should specify the content of changes and the reason for making changes.

4.2. In the order you may change the time, date, Visitor’s full name, provided that the number of visitors and the cost of electronic Tickets are not changed.

4.3. In case of refusal to visit the Television Tower, cancellation of the order and refund of the money shall be possible only in accordance with clauses 5.7., 8.3. of these Rules.

5. Receipt of Pass to the Television Tower.

5.1. Visitors who purchased Tickets shall arrive at the Tourist Bureau no later than 55 minutes prior to the purchased time for issuance of a pass to visit the Television Tower, which shall be the integral part of the paid services contract.

5.2. To obtain a pass to the Television Tower, the Visitor should apply:

- to the cashier of the TB (servicing of individuals);

- to the TB administrator (servicing of legal entities).

5.3. To obtain a personal pass to the Television Tower, the Visitor shall produce the following at the cash desk of the Tourist Bureau:

5.3.1. Ticket;

5.3.2. One of the identification documents for each visitor. These include:

- Russian Federation passport (internal or international);

- Passport of foreign citizen, residence permit, permit for temporary stay;

- Identity card of a military man, military service card;

- Temporary identity card of the citizen of the Russian Federation;

- Organizational identity cards;

- Driver’s license;

- Muscovite’s social card;

- Birth certificate (for minors under 14 years of age without any passport or any of the above-listed documents).

5.3.3. А document granting the right to receive the Television Tower visiting service payment privilege for children aged 7 to18 and full-time students of higher educational establishments, specified in clause 3.1. (student’s social card or student’s card).

5.4. In the absence of the documents specified in clause 5.3.2, a pass to the Television Tower shall not be issued. The refund is possible only in accordance with clause 5.7., 8.3. of these Rules.

5.5. In the absence of the document specified in clause 5.3.3., a pass to the Television Tower shall be issued only following payment of the balance of the adult tariff at the cash desk of the TB.

5.6. Issuance of passes for the tickets shall stop 5 minutes before the start of the session.

5.7. In case of late/non-arrival to receive a pass to the Television Tower for the session and (or) in case the Visitor was issued a pass to visit the Television Tower but did not use the service in time, the Visitor has the right to refund within the whole term of the contract, subject to payment to the MRC of actually incurred expenses related to the performance of obligations under the contract. If the Visitor applied for the refund after the expiry of the term of the contract, the money is non-refundable, except in cases specified in clause 8.3. of these Rules.

6. Passage to the Television Tower.

6.1. Due to the possible difficulties at evacuation from the Television Tower in case of emergency and the need to wear personal protective equipment by the visitors for a protracted period of time, visiting the observation deck is not allowed to:

- Citizens under 7 years of age;

- Women with obvious signs of pregnancy;

- Persons with obvious signs of alcoholic or narcotic intoxication;

- Persons belonging to the restricted mobility population groups М2-М4 in accordance with SNiP 35-01-2001;

- Frail elderly people whose mobility is reduced due to aging of the body;

- Disabled persons with prosthetic devices;

- Persons with visual impairments using white canes;

- Persons with mental deviations;

- Disabled persons using additional support (crutches, canes);

- Disabled persons in wheelchairs.

6.2. Persons with fire, gas and cold steel arms are not allowed to visit the Ostankino Television Tower. All personal belongings, with the exception of handbags, briefcases, bags for documents, should be handed over to the storage room of the Excursion building. It is also prohibited to carry the following items to the Television Tower:

- special means of protection and active defense;

- explosives;

- any liquids; aerosols; flammable, toxic and highly-odorous substances;

- piercing and cutting objects and glass utensils;

- oversized objects (suitcases, backpacks, bags, boxes, etc.);

- objects and substances that can be identified as banned or dangerous;

- objects and substances banned for free civil circulation;

- animals and birds; etc.

Passage to the Television Tower is carried out in accordance with the Visitor Rules, the full list can be found at the Tourist Bureau.

7. Cancellation of Visiting Sessions.

7.1. The Television Tower visiting session(s) may be cancelled due to any force-major circumstances, lack of technical possibility to lift visitors to the observation deck, security and other events at the Television Tower when access of visitors to the Television Tower is not allowed.

7.2. In case of any circumstances specified in clause 7.1., refund of money shall be made in accordance with clause 10 of these Rules.

8. Refund of the Cost of Tickets Booked on the Website.

8.1. To get a refund of the Payment the Visitor should send an application for refund in free form to the TB to  Sales@visitostankino.ru, in which the Visitor should indicate: surname, name, patronymic, number of electronic ticket, e-mail address, contact telephone number, the last 4 digits of the bank card used for payment, order  date, payment date, amount of order, and explicitly state the cancellation of the Order and the desire to get a refund of money. The application shall be written only on behalf of the person who made payment for the Order, and should be sent from the e-mail address specified by the Visitor when registering the Order. The application shall be sent at least ten (10) minutes prior to the paid visiting session. The refund is possible only in accordance with clause 8.3. of these Rules.

8.2. Applications for refund (hereinafter referred to as the “Payment”) are processed on business days from 10 to 18 Moscow time. The request is accepted for processing by the TB only after the Visitor has fulfilled the conditions specified in 8.1. of these Rules in full.

8.3. In case of any reasonable excuse (illness, and etc.) during the visiting session confirmed by relevant documents, upon written application of the Visitor the MRC shall refund him/her the cost of the ticket, including the cases of application after the end of the session.

8.4. Refund of money is carried out within the time limits provided for by the applicable law of the Russian Federation.

9. Refund of the Cost of Tickets Booked on the Website and Received at the Cash Desks.

9.1. The Visitor may write an application for a refund of the cost of Ticket only at the TB Administrator.

9.2. Refund of the Ticket cost shall be effected only by an electronic transfer of funds to the Visitor’s bank card which was used to make the payment.

9.3. To get the refund of the Ticket cost, the Visitor shall fill in an Application (issued by the TB Administrator), where he/she shall indicate the surname, name, patronymic, number of electronic ticket, e-mail address, contact telephone number, the last 4 digits of the bank card used for payment, order date, payment date, amount of order, and explicitly state the cancellation of the Order and the desire to get a refund of money.

9.4. To register the refund of the Ticket cost, the Visitor should produce the received pass to the Television Tower and an identification document.

9.5. In case of any reasonable excuse (illness, and etc.) during the visiting session confirmed by relevant documents, upon written application of the Visitor the MRC shall refund him/her the cost of the Ticket, including the cases of application after the end of the session.

9.6. Refund of money is carried out within the time limits provided for by the applicable law of the Russian Federation.

9.7. Refunds are made for unused tickets.

10. Refund of the Cost of Tickets Booked on the Website due to Cancellation of the Visiting Sessions.

10.1 In  case of any circumstances specified in clause 7.1., Visitors who have paid for electronic tickets on the Website shall be offered to change the date and/or time of visit to the Television Tower or to cancel the Order and get a full refund.

10.2. Refund of the Ticket cost shall be effected to the Visitor’s bank card which was used to make the Payment. The application shall be written only on behalf of the person who made payment for the Order. Sample application for refund of the cost of tickets is attached to these Rules.

10.3. Refund of money is carried out within the time limits provided for by the applicable law of the Russian Federation.

11. Final Provisions.

11.1. The refund of the cost of Tickets in accordance with the terms and conditions of these Rules and/or the Rules of International Payment Systems and the laws of the Russian Federation under the relevant Order shall be regarded by the Parties as an event that is sufficient grounds for the TB to terminate its obligations under this Contract and to consider its obligations to the Visitor fulfilled in full.

11.2. Date of the refund of the cost of tickets shall be the date of funds withdrawal from the MRC account. The MRC shall not be liable for the further flow of funds.

The observation deck of the Ostankino Television Tower is open daily from 10:00 to 22:00 inclusive. Admission to the observation deck is carried out by one-hour sessions.

The number of visitors in the session should not exceed 270 people.

1. Admission to the Television Tower is allowed to the visitors aged 7 and over if there is an entry in the passport of the parent or if one of the following civil documents is available:

- Visitors from 7 to 14 years of age - birth certificate (original or copy), or international passport, or plastic student's card with a photograph. Admission of children under 14 is only allowed if they are accompanied by an adult.

- Visitors from 14 years of age and older - nationally recognized civil documents with a photograph, such as passport, international passport, driver's license, military service card, etc.

2. Registration of passes to visit the Television Tower starts 55 minutes before the session starting time and ends 5 minutes before the session starting time. In order to avoid misunderstanding or conflict situations it is recommended to arrive at the ticket office in advance.

3. Important notice for school groups!

On the day of the tour, the group leader must provide a list of students on the school letterhead signed by the headmaster, sealed and bearing a mandatory note:  “I confirm the age composition of the group.”

In the presence of the above letter, students may come with copies of identification documents.

The group leader and the persons accompanying the group must carry originals of of official identification documents (passport, etc.).

4. Due to the possible difficulties at evacuation from the Television Tower in case of emergency and the need to wear personal protective equipment by the visitors a protracted period of time, visiting the observation deck is not allowed to:

- Citizens under 7 years of age;

- Women with obvious signs of pregnancy;

- Persons with obvious signs of alcoholic or narcotic intoxication;

- Disabled persons with prosthetic devices;

- Persons with visual impairments using white canes;

- Citizens with obvious signs of mental deviations;

- Disabled persons using additional support (crutches, canes);

- Disabled persons in wheelchairs.

5. Amateur photo and video shooting is allowed everywhere in the Ostankino Television Tower with the exception of the checkpoint.

6. Citizens with implants, pacemakers, prostheses and the like containing metal which can trigger the alarm of a security metal detector, must carry a personal patient's identification card confirming the implantation of the medical device.

7. Persons with fire, gas and cold steel arms are not allowed to visit the Ostankino Television Tower. All personal belongings, with the exception of handbags, briefcases, bags for documents, should be handed over to the storage room of the Excursion building. It is also prohibited to carry the following items to the Television Tower:

- Special means of protection and active defense;

- Explosives;

- Any liquids: aerosols, flammable, toxic and highly-odorous substances;

- Piercing and cutting objects and glass utensils;

- Oversized objects (suitcases, backpacks, bags, boxes, etc.);

- Objects and substances that can be identified as banned or dangerous.

- Objects and substances banned for free civil circulation;

- Animals and birds.

8. During the session, it is strictly forbidden to:

- Smoke in the territory and in the premises of the Television Tower;

- Enter the lift and exit it without the permission of the lift operator;

- Put inscriptions and post information notices.

- Wear dirty and smearing clothes;

- Enter premises not intended for excursion activities.

LLC "Tur Vizit"

Registered office: Office 15Н, Rubinsteina st, build.5, letter А, Saint-Petersburg, 191025

PSRN 1187847367620

TIN 7840085316

Bank details:

c/a 40702810100000031420

in JSC Bank "PSCB", Saint-Petersburg

BIC 044030852

corr. acc. 30101810000000000852